Warranty

Leatherman takes extraordinary measures to ensure that your Leatherman product will give you many years of dependable service.

Whitby & Co (UK) Ltd are the exclusive Importer and Distributor / Warranty Centre for Leatherman in the UK and Ireland. If your product requires attention, they’ll be happy to take a look at it for you.

Leatherman's Warranty policy covers tools that have failed as a result of a material defect and / or workmanship. Under Leatherman's 25-Year Warranty, tools will be replaced, at our discretion, with the same or comparable model if your returned tool has been retired. We are unable to send you replacement parts. 

The Leatherman Warranty covers only the original/primary owner and does not cover abuse, alteration, theft, loss, or unauthorised and/or unreasonable use of Leatherman products. This warranty covers tools purchased for personal use only. This warranty does not cover commercial accounts, or purchases from auctions or flea markets or bulk purchases with the intent to resell repaired or refurbished tools. This warranty covers products purchased through an authorised dealer and proof of purchase from an authorised dealer may be required.

Please note that due to the lack of the option to repair the Squirt and Style PS, we will replace both pocket tools with Micra.

This warranty does not cover imprinting, colour finishes, cleaning, or sharpening.

This warranty does not cover accessories or sheaths (exception: Ainsworth Sheath and Adapt Kit are covered by a 2-year warranty). Any of the aforementioned will not be returned to sender with the exception of the Ainsworth Sheath and Adapt Kit.

Leatherman apparel and soft goods are not covered by our 25-Year Warranty.

Be sure to choose an insured and trackable delivery service as Leatherman is not responsible for products that do not arrive in the mail. Please retain your shipment tracking information until we confirm receipt of your warranty product.

Leatherman Tool Group is not liable for incidental or consequential damages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from jurisdiction to jurisdiction.

Leatherman Tool Group, Inc. no longer handles Ledlenser warranty requests. Please direct all Ledlenser warranty requests to www.ledlenserusa.com/pages/service-warranty.

From time to time we may offer Leatherman Garage or other limited edition products for order on our website. Such products and orders for such products will be allocated as determined by Leatherman. 

Leatherman Garage products are limited-run products, and are not covered by the replacement portion of our standard 25-Year Warranty on full-size tools. We will still attempt to repair any Garage tools submitted for repair. If a repair can't be made, we will offer a store credit of the full purchase value.

Leatherman Garage or other limited edition products are intended for individual use and not resale. Without limiting Leatherman’s other rights, Leatherman may reject or cancel orders it believes are fraudulent, intended for resale or that otherwise violate our terms and conditions. 

See Warranty Instructions above.

We will cover the cost of sending your tool back to you using the Royal Mail 48 Hour Age Checked Tracked Service.

Our warranty team will assess your warranty return. We strive to address your warranty concerns within 15 business days after receiving the item. Kindly refrain from emailing us for updates on your warranty status unless you have not received communication from us after the 15-day period.

Some customers do have a sentimental attachment to their tools. We regret that we are unable to send you both a replacement tool and your original tool.

Each Leatherman tool consists of a combination of features that makes it a unique multipurpose tool. We cannot alter or substitute different blade components from one tool version to another.

Unfortunately imprinting / engraving is not covered by the warranty. We do not have the facilities to re-engrave replacement tools.

If the product you have has been discontinued, we may need to replace it with an alternative model. If this is the case, and you are not happy with the alternative model, please notify us within 10 days of receipt. Your replacement will need to be returned to us and upon receipt, we will arrange for your old tool to be returned to you.

We regret to inform you that our warranty does not apply to sheaths and accessories. We offer a range of sheath models for you to explore in our Sheaths & Carry collection.

We regret that colour finishes are not covered by our warranty and any discolouration or depletion of the colour of your tool is due to natural wear and tear.

We do not currently provide a general or blade sharpening service. Details of how to maintain your tool can be found on our Maintenance page.

If you jot down all your details on a sheet of paper, including your name, address, as well as a contact email or phone number, we will be able to process your warranty return.

Unfortunately, we cannot facilitate tool upgrades or accept payments to cover the price difference for the tool.

If you have been unable to find the answer to your question, please contact our warranty team at warranty@whitbyandco.co.uk. We aim to respond to all email enquiries within two working days.