Refund policy

30-DAY RETURN POLICY

We offer a 30 day return policy on purchases. We will refund the total of the items returned in your order, less shipping costs each way. If the return is a result of our error, Leatherman will also refund shipping charges and will compensate you for the return shipping of the item.

Items should be returned in the original product packaging with the packing slip included.

*Excludes items listed as Final Sale. Final Sale items cannot be returned or exchanged.

Customised items are not subject to return or exchange. Once an order for a custom or engraved item is received, it cannot be cancelled.

 

Returns Address:
Whitby & Co (UK) Ltd
Aynam Mills
Canal Head North
Kendal, Cumbria, United Kingdom, LA9 7BY

 

REFUNDS

Please note we will refund you in 14 calendar days from the date on which we receive the returned the product(s). Any refunds made by us will be made to the method of payment provided when you placed your order.

 

APPAREL RETURNS

Apparel returns will only be accepted if they do not show any signs of use or damage. They must be in re-sellable condition: unworn, unused, unwashed and in the original packaging with all original tags attached.

 

RETURN EXCEPTIONS

Final Sale items cannot be returned or exchanged.
Leatherman custom product is built just for you and cannot be returned or exchanged.

 

WARRANTY

HAVE A DAMAGED TOOL OR QUALITY ISSUES?

Please view our Warranty Policy or contact our customer service team.

 

CUSTOMER SERVICE

Please email Customer Service to request a return at info-uk@leatherman.com. Please include the order number and the name of the original purchaser of the order so we can process your request.